Refunds and cancellation.

• Cancel before launch: the fee comes back in full. The studio fee (20% of the approved budget, invoiced to you separately) is refunded in full if you cancel before the campaign goes live. A campaign goes live when RUCKUS opens it to clippers in your campaign account. Until then RUCKUS has only built the source pack and the brief. Write to ruckus@ruckusclipping.com to cancel, and RUCKUS sends the refund to the payment method that paid it within 10 business days of receiving your message.
• If RUCKUS cancels, or the platform does not approve the campaign. If either happens before the campaign goes live, the fee comes back in full, within 10 business days of RUCKUS telling you.
• After launch: the fee is earned. Once the campaign is live, the fee is kept. It pays for the brief, bringing clippers to it, and reviewing every clip and reporting weekly for the length of the campaign.
• The budget is not RUCKUS's to refund. You fund the campaign budget in your own account on the campaign platform. RUCKUS never holds, pools or draws on it, so there is nothing of it for RUCKUS to return. Unspent budget, holds and refunds of it follow the platform's own terms for your account.
• Where the fee is split. On a campaign above $5,000 the fee is paid in two parts. Cancelling before launch refunds every part you have paid. After launch the whole fee is earned, including any part not yet due.

• Month to month. A retainer is invoiced at the start of each month. You can cancel at any time before the next billing date, and no further invoice is sent.
• No refund for the current month. Cancelling stops the next month. The month you have already paid for runs to its end, and its fee is not refunded.
• Every undelivered clip is credited. A clip counts as delivered when it is posted on your page on its scheduled day. Any scheduled clip RUCKUS does not post that month is credited at its share of that month's fee on your next invoice. RUCKUS applies the credit; you do not need to ask for it. If you have cancelled and there is no next invoice, that share is refunded to the payment method that paid it within 10 business days of that month's end.
• Your pages stay yours. The pages, the clips and the audience stay with you when the retainer ends.

• How to ask. Use the contact form or email ruckus@ruckusclipping.com from the address on your invoice. Say which service and, for a campaign, which campaign.
• No promised results. RUCKUS promises its work, not views, rankings, followers, sales or approvals, so a result that falls short of what you hoped is not a reason for a refund by itself.
• The signed agreement. Each engagement has a one-page agreement. Where it differs from this page, the signed agreement wins. The full terms are on the terms page.
• The law. Nothing here limits a right the law gives you.

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